Driving IT Project Success

Results-driven IT Project Manager with a strong technical background and a proven track record of leading IT professional services and managed services projects. Experienced in guiding cross-functional teams, managing project lifecycles, and delivering technology solutions that align with business objectives. Progressed from hands-on technical roles into project leadership, bringing a deep understanding of infrastructure, end-user environments, and service delivery. Adept at stakeholder communication, resource coordination, and ensuring successful project outcomes in fast-paced environments. Currently leading complex IT initiatives within managed services, with a focus on efficiency, client satisfaction, and continuous improvement.

Experience and Education

Professional Experience

Project Manager – Managed Services

Net at Work | July 2024 – Present

  • Lead delivery of IT professional services and managed services projects for a diverse client portfolio

  • Manage full project lifecycle including initiation, planning, execution, and closeout

  • Coordinate cross-functional teams including engineers, consultants, and client stakeholders

  • Ensure projects are delivered on time, within scope, and aligned with client expectations

  • Drive process improvements and standardization across project delivery practices

  • Maintain strong client relationships, acting as a primary point of contact for project communication and escalation

Project Manager

Logically | May 2023 – July 2024

  • Managed IT professional services projects, including infrastructure deployments, migrations, and system implementations

  • Led project planning, scheduling, resource allocation, and risk management efforts

  • Collaborated with technical teams and stakeholders to define requirements and ensure successful delivery

  • Improved project visibility through status reporting, documentation, and stakeholder communication

  • Ensured alignment between technical execution and business goals

Technical Support Dispatcher

Logically | August 2022 – May 2023

  • Coordinated and prioritized incoming service requests, ensuring efficient assignment to technical resources

  • Acted as a central communication hub between clients and technical teams

  • Monitored ticket queues and service levels to maintain SLA compliance

  • Supported operational efficiency by improving ticket routing and workflow processes

IT Support Analyst

TCS Education System | September 2021 – August 2022

  • Provided Tier 1 and Tier 2 technical support to over 15,000 users across multiple locations

  • Supported technologies including Office 365, Windows 10, Cisco AnyConnect, Zoom, and printing systems

  • Managed user accounts and access through Active Directory and related tools

  • Maintained accurate records in ticketing systems and asset management platforms

Technology Aide

Whittier City School District | September 2018 – September 2021

  • Delivered technical support for 6,000+ users across Windows, macOS, and iPadOS environments

  • Administered Google Workspace and Jamf MDM environments

  • Utilized remote support tools and ticketing systems to resolve technical issues efficiently

Education & Certifications

Certified Associate in Project Management(CAPM)
Project Management Institute

Master of Science, Information Technology Management
Western Governors University

Bachelor of Science, Computer Information Systems
California State University, Los Angeles

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